Please Note. Our Divert / Virtual Numbers is not a VOIP (Internet Telephone) number or VOIP related.Telecommunication is the fastest moving sector in the world, removing global barriers. Now you can have a divert number that re-routes your calls to any number (Landline,Mobile,VOIP) of your choice, at anytime. All our numbers are regulated and allocated by Ofcom. Working is no longer a place we go - it’s a thing we do as people these days expect to be able to communicate easily and quickly in a low cost environment so if we can reduce unnecessary wastages, such as time spent travelling and the environmental costs of doing so, we work more efficiently and effectively. Benefits of Divert/Inbound/Virtual Numbers
- Great for remote workers (field engineers, home workers or sales people),as they can work from anywhere and still appear to be in the office.
- No ongoing call costs – Innogentel gives you free minutes every month.
- You control where you want to receive your calls easily via the web/phone/blackberry/IPhone etc. (especially out of hours and in an emergency).
- You have complete and 24hr control over your numbers and call management package.
- You get a full online call statistics package for free. See the location(map) of all of your callers, busy periods and a whole lot more.
- Welcome your callers with a professional intro message. You can personalise this to introduce your business or organisation.
- Call whisper making you aware of the type of call you are about to receive.
- You can choose memorable numbers example 08001234123.
- Conference calling and no need to change number when relocating.
- Free listing on the 118 Directory Enquiries database.
- Built in Disaster Recovery.
- Cost saving over On-site Equipment.
- Increases response rate to advertising campaigns.
- Multiple numbers can be used for different areas of your business e.g. billing, help-lines etc
 Ofcom Chief Executive, Ed Richards states;
“Consumers will be able to dial 03 numbers with confidence about the cost of their call. We expect public services and many others to view 03 numbers as a real alternative to higher cost 08 numbers.”
- Divert your 030 number to any Landline,Mobile,VOIP anytime 24 hours a day.
- For Public Sector and not-for-profit organisations only.
- Charged at standard local rates even from mobiles i.e. same as 01 and 02 rate.(Where call plans and discount packages apply calls may even be free.)
- No revenue sharing
- Numbers that can be trusted
International Rates – Rate card provided upon request See the FAQDownload brochure here.Order 0300/0303 Number Ofcom Chief Executive, Ed Richards states;
“Consumers will be able to dial 03 numbers with confidence about the cost of their call. We expect public services and many others to view 03 numbers as a real alternative to higher cost 08 numbers.”
- Divert your 033 number to any Landline,Mobile,VOIP anytime 24 hours a day.
- For any business use or individual.
- Charged at standard local rates even from mobiles i.e. same as 01 and 02 rate.(Where call plans and discount packages apply calls may even be free.)
- No revenue sharing
- Numbers that can be trusted
- Affiliation with any Business or individual.
International Rates – Rate card provided upon request See the FAQDownload brochure here. Order 0330/0333 Number Ofcom Chief Executive, Ed Richards states;
“Consumers will be able to dial 03 numbers with confidence about the cost of their call. We expect public services and many others to view 03 numbers as a real alternative to higher cost 08 numbers.”
- For use by any business, organisation or for migrating away from 0845 or 0870 numbers.
- Divert your 0345/0370 number to any Landline,Mobile,VOIP anytime 24 hours a day.
- Equivalent number ranges to 0845/0870.
- 0845/0870 customers automatically have the 0345/0370 number made available to them.
- Your Callers are charged at standard local or national rate i.e. same as 01 and 02 rate.(where call plans and discount packages apply calls may even be free.)
International Rates – Rate card provided upon request See the FAQOrder 0345/0370 Number
- Divert your 0800 number to any Landline,Mobile,VOIP anytime 24 hours a day.
- First 0800 numbers introduced in the UK
- 0808 replacement ranges as 0800 seriously depleted
- Widely recognised as one of the most powerful marketing tools with responses increased between 50 and 300%
- Most attractive number to callers because free to call from anywhere in the UK
- It conveys a more professional company image.
- Used to monitor response from your marketing campaigns and advertising.
International Rates – Rate card provided upon requestSee the FAQDownload brochure here. Order 0800/0808 Number
- Divert your UK Area Code number to any Landline,Mobile,VOIP anytime 24 hours a day.
- Standard telephone numbers applied to the intelligent network
- Most UK STD codes available
- Calls must dial the STD code even locally
International Rates – Rate card provided upon request See the FAQDownload brochure here. Order UK area code Numbers
- Divert your 0845 number to any Landline,Mobile,VOIP anytime 24 hours a day.
- Low call charge (above standard local call charge) where ever in the country you are being called from
- Not usually charged to the number renter although originally marketed as a shared call cost
- Out-payments no longer expected but still requested.
- You can change your existing 0845 number to 0345 or 0370 (a more call charge friendly number) and at no extra charge. So for example if you currently have 0845 1234 567 you are automatically entitled to change that to 0345 1234 567 .
The big difference in charging for the caller is related to mobiles. To call an 0845 from a mobile costs around 24ppm whereas to call an 0345 is a standard local or national call charge,i.e. same as 01 and 02 rate.(where call plans and discount packages apply calls may even be free.). This can increase the number of callers to your business.
International Rates – Rate card provided upon request See the FAQDownload brochure here. Order 0845 Number
- Divert your 0844 number to any Landline,Mobile,VOIP anytime 24 hours a day.
- Small Out-payment for the number renter
- Call charges easier to understand for the caller
- 0843 replacement range for depleted 0844 range
- Tend to be offered as a replacement for 0870
International Rates – Rate card provided upon request See the FAQDownload brochure here. Order 0844 Number
What is Total Control ?Total Control works in tandem with your non-geographic number(s) and is the ultimate in online call management. With Total Control you can queue your calls if your phone lines are busy and give your callers options which will enable you to answer more enquiries and sales and deal with them very efficiently. This extremely flexible and sophisticated package allows instant management of call routing online so you can get calls where you want them, as and when you need them.Total control is more of a PBX, so if you need a hosted PBX solution , this is a good choice. Features of Total Control
This allows you to set which days, and at what time of day you want to receive calls at your usual answering point, effectively giving you in-hours and out-of-hours time zones.
A menu service that allows up to 10 possible options for the caller to choose from. Each menu can be configured with targets or a queue. It also includes a ‘repeat’ function where the caller can choose to replay the options.
- Divert Plan with up to 3 optional Targets
Off any menu option you are able to have up to 3 telephone numbers to which you would like your calls routed. The system will try each number in turn – if the first line is busy or not answered within a set time, the second number will be tried and so on.
Off any menu option you are able to have a queue which includes various on hold messages and provides an live queue monitor via the web so that the queue can be pro-actively managed.
When you are unable to answer your calls (e.g. all 3 target numbers on any of your menu options are busy or not answered) or during your out of hours time zone then, the voicemail to email service allows the caller to leave you a message. This message is then sent as a WAV file attachment to the designated email address you have entered into the system. You can then listen to the message at anytime from your PC or mobile device (subject to compatibility).
- Managing your Total Control via the web is both quick and simple using the Number Control Platform. Changes made take immediate effect so you know that you never need miss a call.
Download BrochurePrice : Connection fee: free Monthly fee: £29.99 ( VAT Inclusive) Buy Now
Divert control is the ability to divert all incoming calls to an alternative answering point. Diversion can be made via a telephone or the web. If the call is unanswered it is diverted to voicemail to email (V2E) Profiles can be set up in advance to allow en masse changes to the delivery of numbers ideal in a disaster scenario Benefits of Divert Control
- Calls can “follow you”
- Divert can be set up via a telephone or the web
- Voicemail to email catches missed calls
- Disaster Recovery profiles can be set up in advance
- Calls can be diverted to a landline, mobile, VOIP or international number
- No on site equipment
- Inexpensive
- Caller messages easily distributed via email
- We provide this free forever.
Download Brochure HerePrce: Free forever (Inclusive in all Call Packages)
•Calls can “follow you”
•Divert can be set up via a telephone or the web
•Provides an out of hours solution
•Voicemail to email catches missed calls
•Disaster Recovery profiles can be set up in advance
•Calls can be diverted to a landline, mobile or international number
•No on site equipment
•Inexpensive
•Caller messages easily distributed via email
Features
- User is able to set preferences for when, where and at what time their calls are answered. (time/day plan)
- Up to 3 divert numbers can be programmed in so that if the original number is busy the call can be diverted to a second or third choice of number.
- If the call is unanswered it is diverted to voicemail to email
- Web Managed
Benefits of Multi Divert Control
- Up to 3 numbers can be tried providing greater answering flexibility
- Times and days that numbers can be tried can vary
- Voicemail to email catches missed calls
- Instantaneous changes can be made via the web.
- No on site maintenance
Download BrochurePrice- Connection fee: free; Monthly fee: £10.99 ( VAT Inclusive) Buy Now
This is a PBX feature like Trixbox or Windows PBX
- On dialling the caller hears a professional welcome message example "Thank you for calling ABC services,please press 1 for sales, 2 for billing etc".
- The caller is then offered a choice of menu options and requested to press the number of the option they require.
- The call is put through,if the number is busy the call can be diverted to a second or third choice of number.
- If the call is unanswered it is diverted to voicemail to email, a second voicemail to email service is available for out of hours calls.
- Ability to divert out of hours calls to another number e.g. a call centre.
- Ability to play callers a message under the options.
Benefits of Menu Control
- Professional Introduction to the company
- No need for a receptionist
- No on site equipment or maintenance is required
- Call type is determined by the time it is answered
- Can be used with onsite equipment to create hunt groups
- Call are not lost in or out of hours
- Web Management
Download BrochurePrice - Connection fee: free; Monthly fee: £16.99 ( VAT Inclusive) Buy Now
Allows a fax to be sent to an email address negating the need for a fax machine Benefits of Fax to Email
- No fax machine required
- Fast and efficient
- Secure – fax only seen by email addressee
- Fax can distributed to others easily
- Green
- No ongoing costs such as toner and paper
- Audit trails can be created
- Large volumes of faxes handled with ease.
- Multiple faxes can be received on the same number
Download BrochurePrice : Connection fee: free Monthly fee: £5.99 ( VAT Inclusive) Buy Now
 What is Number Porting?
- The ability to move numbers between service providers.
- Service providers must have a formal agreement in place
- Numbers can move again (subsequent porting)
- Ofcom regulated (accepted timescales)
Why Port?
- Allows a customer to retain their existing numbers
- Enables customers to access better intelligence
- Gain access to statistics
- Gain access to management platform
- Improved commercials
- Improved support levels
Porting Process
- Completed customer proforma
- Copy of customers last bill showing address and account details
- Details of where the numbers are delivered to
- Details of any intelligence currently on the numbers
Contact us today for your requirements.
Features
- Calls are queued within the intelligent network not at the customers site
- Apology messages and music can be played
- Callers have the ability to opt out of the queue
- Management of the queue allows for real time viewing
Benefits
- The call is “captured”
- Does not require on-site equipment
- Can be wrapped around existing on site equipment
Download Brochure
Contact Us for pricing
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Features
- Records all inbound calls
- No on site equipment required
- Recorded calls are logged with the following information:
Time/day/date, number called, caller number
Benefits
- Suits customers with a formal requirement to record calls
- Helps with training and dispute resolution
- Is less costly than on site recording equipment
- Recordings are easier to store
Download Brochure
Contact Us for pricing
|
Features
- Enables the company being called to hear a brief message identifying the type of call before speaking to the caller.
Benefits
- Organisations can have multiple numbers answered at the same point and know in advance which number the customer rang.
- Enables organisations to give the perception of being larger.
- Ensures the company can correctly answer the phone or prepare themselves for the content of the call.
Download Brochure
Contact Us for pricing
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Features
- The ability to transfer an inbound intelligent call.
- The company called put the call on hold and dial the number of where they would like the call transferred to .
- The call to the new destination can be announced or simply put through .
Benefits
- Allows inbound calls to be transferred without the need for switchboard
- Keeps physical line capacity at an optimum
- Gives the impression of a “joined up” organisation especially when using home-workers who are off site
Download Brochure
Contact Us for pricing.
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Features
- Routes calls geographically based on criteria such as STD code or Postcode
- Enables customers to advertise one number across the UK and still have calls answered locally to where they were made.
- Calls are not missed as they can be moved around various answering points
Benefits
- Allows customers to develop a strong National presence
- Enables callers to be answered at a local point ( aids regional accents) or by the right functional site
- Disaster recovery built in to cope with any site failure
Download Brochure
Contact Us for pricing
•Allows customers to develop a strong National presence
•
•Enables callers to be answered at a local point ( aids regional accents) or by the right functional site
•
•Disaster recovery built in to cope with any site failure
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Features
- Up to 10 menu options
- The ability to add further menu choices after the original options have been played to the caller
Benefits
- Customers can be given more choice of who to talk to
- Organisations can better distribute calls
- Some callers can be dealt with without human intervention
Download Brochure
Contact Us
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Features
- Network based facility that allows multiple users to call in and be a part of the same call.
- PIN code protected
- Callers notified when entering the conference
- Can be dialled into from anywhere including mobiles.
Benefits
- Cuts travel costs associated with face to face meetings
- Large numbers of callers can join at any one time
- No equipment other than a handset required
- Quick and easy to arrange
To simply take advantage of conference calling, your invitees simply dial an 0844 number which we will give you and the PIN. That is all.
Prices: Cost of 0844 per minute.
Contact Us
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Features
- Web based upload of pre-recorded audios
Benefits
-
- Enables customers to upload audios instantaneously
- Provides customers with control
- Reduces costs as recording can be done in house
Download Brochure
Contact Us
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Features
- Provision of a direct feed to provide “raw” CDR data that can be manipulated as required.
Benefits
- Enables customers to create their own statistical information
- Takes advantage of onsite equipment and skills
Download Brochure
Contact Us for Pricing
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See the FAQ here.
All Numbers are connected within 24 hours!
Features
- Calls are queued within the intelligent network not at the customers site
- Apology messages and music can be played
- Callers have the ability to opt out of the queue
- Management of the queue allows for real time viewing
Benefits
- The call is “captured”
- Does not require on-site equipment
- Can be wrapped around existing on site equipment
Download Brochure
Contact Us for pricing
|
Features
- Records all inbound calls
- No on site equipment required
- Recorded calls are logged with the following information:
Time/day/date, number called, caller number
Benefits
- Suits customers with a formal requirement to record calls
- Helps with training and dispute resolution
- Is less costly than on site recording equipment
- Recordings are easier to store
Download Brochure
Contact Us for pricing
|
Features
- Enables the company being called to hear a brief message identifying the type of call before speaking to the caller.
Benefits
- Organisations can have multiple numbers answered at the same point and know in advance which number the customer rang.
- Enables organisations to give the perception of being larger.
- Ensures the company can correctly answer the phone or prepare themselves for the content of the call.
Download Brochure
Contact Us for pricing
|
Features
- The ability to transfer an inbound intelligent call.
- The company called put the call on hold and dial the number of where they would like the call transferred to .
- The call to the new destination can be announced or simply put through .
Benefits
- Allows inbound calls to be transferred without the need for switchboard
- Keeps physical line capacity at an optimum
- Gives the impression of a “joined up” organisation especially when using home-workers who are off site
Download Brochure
Contact Us for pricing.
|
Features
- Routes calls geographically based on criteria such as STD code or Postcode
- Enables customers to advertise one number across the UK and still have calls answered locally to where they were made.
- Calls are not missed as they can be moved around various answering points
Benefits
- Allows customers to develop a strong National presence
- Enables callers to be answered at a local point ( aids regional accents) or by the right functional site
- Disaster recovery built in to cope with any site failure
Download Brochure
Contact Us for pricing
•Allows customers to develop a strong National presence
•
•Enables callers to be answered at a local point ( aids regional accents) or by the right functional site
•
•Disaster recovery built in to cope with any site failure
|
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Solutions 